Terms of Service

Welcome to Pawsh Pet auPairs. By booking services with us, you agree to the following Terms of Service. These terms ensure clarity, transparency, and mutual understanding as we care for your beloved pets.

 

1. Payments
• A 50% deposit is required at the time of signing the Pet Sitting Service Agreement.
• The remaining balance is due on the first day of scheduled services.
• For recurring services (e.g., daily dog walking), payment is due at the beginning of each week unless otherwise agreed upon in writing.

 

2. Cancellations
In-Home Pet Sitting (12 or 24-hour care):
• Cancellations made 1 week or more in advance: Full refund or service credit.
• Cancellations made less than 1 week in advance: 50% refund or credit.
• Same-day cancellations: No refund; client may be responsible for up to 50% of the remaining balance due.

Daily Services (Dog Walking, Drop-In Care):
• Cancellations made 48+ hours in advance: Full refund or service credit.
• Cancellations made 24–48 hours in advance: 50% refund or credit.
• Same-day cancellations: No refund; full payment for that day is required.

 

3. Emergency Veterinary Care
In the event of a medical emergency, Pawsh Pet auPairs will take reasonable steps to provide urgent care, including transporting your pet to a veterinary clinic. All associated costs are the responsibility of the pet owner.

 

4. Communication and Contacts
Clients must provide up-to-date emergency contact information, including a secondary contact. In emergencies, if you are unreachable, we will contact your designated emergency contact to make care decisions on your behalf.

 

5. Authorization for Emergency Decisions
You authorize Pawsh Pet auPairs to act in your pet’s best interest in emergencies if you or your emergency contact cannot be reached. This includes seeking veterinary care or making safe transport arrangements.

 

6. Pet End-of-Life Planning
For senior pets or those with medical conditions, we request that owners complete an End-of-Life Care Preference form. In the rare event of a pet’s passing, we will follow your documented preferences with respect and care.

By using our services, you acknowledge and accept these Terms of Service. If you have any questions, we are here to provide clarity and support.